About

I design production AI systems, take enterprise clients live, and operate the servers everything runs on. This is the longer version.

Facundo Ponce Mariani

facundo ponce mariani · córdoba, ar

I ship systems. Then I run them.

Five years in tech, each role closer to the systems themselves: enterprise network support at an ISP, Windows and Active Directory for 200+ users, CRM automation, and since 2024 OfficeTrack, a field-service SaaS used by 2,000+ companies, where I take a new client from signed contract to a team that actually uses the product. In 2026 the company made me its AI development lead.

I build production software through AI-assisted development: I own the architecture and direct the implementation. AI coding agents write the code under my direction; the design, the client validation, the deployment and whatever breaks at 9am are mine.

  • Bounded agency by design

    The AI in my systems can only pick from actions I defined. Nothing writes to a backend without the user confirming first.

  • Validate with the client, then ship

    Every product I show was demoed live to the client it was built for, leadership included, before going further.

  • Operate what I ship

    Linux VPS, nginx, systemd, DNS, SSL. I run the servers my systems live on, and I answer for them.

Career

AUG 2024 · PRESENT

OfficeTrack · field-service SaaS, remote

AI Development Lead · Jun 2026 to present

  • Built the company's first working AI integration against its own API, then designed and shipped the conversational self-booking system now live for a provider running 3,500+ service visits a month, and the AI products that followed: support chat, diagnostic copilot, form reviewer.
  • Every AI product validated live with the client it was built for and presented to company leadership.

Technical Support & Implementation Specialist · Aug 2024 to Jun 2026

  • Full-cycle platform implementations for enterprise clients: process mapping, workflow and forms configuration, ERP/CRM API integrations, aligned with ISO-certified maintenance protocols.
  • Primary B2B contact for onboarding and adoption; bilingual L2 support, UAT and training for field teams, supervisors and administrators.

AUG 2025 · PRESENT

Zenith Studio · founder, part-time

AI and web development studio, solo-operated

  • Client systems in production: a real-estate platform, an e-commerce with MercadoPago payments, a dental practice site. All running on infrastructure I administer.
  • Built Zenith Panel, the studio's own operations platform, plus the tooling around it: a lead pipeline across four markets and a spec-to-site generation pipeline.

2024

Komanda F5 · systems analyst

  • Implemented KommoCRM and automated business processes on top of it: workflow rules, approval flows, formula fields.
  • The bridge role in my career: the first job where I stopped supporting systems and started configuring them around how a business actually works.

2023

UES Siglo 21 · IT support specialist

  • Day-to-day L1/L2 support for an organization of 200+ users: accounts, permissions, hardware and software incidents, from first contact to resolution.
  • Administered the Windows side of the house: Active Directory, Windows Server, group policies (GPO).

DEC 2021 · JUN 2023

IPTEL · technical support analyst L2, ISP (internet, TV, IP telephony)

  • Diagnosed enterprise network incidents (Internet, VoIP, VPN): isolate the failure, gather the full diagnostic picture, escalate to network engineering with everything they need to act.
  • Hands-on with Cisco-based enterprise networks every day: VLANs, SNMP monitoring, DHCP/DNS. Where I learned to read a network before touching it.

What I work with

Solutions & Integration

  • SOAP / REST integrations
  • Process mapping & workflow configuration
  • UAT & client training
  • Enterprise onboarding (kickoff → adoption)
  • Kommo CRM

AI Systems

  • LangGraph
  • Bounded-agency design
  • Structured outputs
  • Evaluation harnesses (learning mode)
  • Multi-language conversation flows
  • OpenClaw · n8n (self-hosted) · OpenRouter

Infrastructure & Ops

  • Linux VPS (Hetzner), nginx, systemd, PM2
  • Cloudflare DNS, SSL, SSH
  • Vercel
  • Supabase / Postgres (RLS), SQLite
  • Networking (VLANs, DHCP/DNS, VoIP, SNMP)
  • Windows Server, Active Directory

Spanish native. English bilingual, full professional proficiency.

Certifications

  • Google IT Support Professional (2023)
  • Google Cybersecurity, 3 courses (2024)
  • Google AI Specialization (2026)
  • Anthropic, Claude Code in Action (in progress)